Implementing Poka Yoke Principles in Service Industries: A Step-by-Step Guide
Applying Poka Yoke Principles in service-based industries to improve quality and customer satisfaction Service industries face the unique challenge of delivering high-quality, error-free services in environments dominated by human interaction. Unlike manufacturing, where errors can often be seen and corrected, mistakes in service processes may remain hidden until they affect the customer experience. This is […]
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